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My Work

I am currently a Senior UX designer at JP Morgan Chase, reimagining advisor experiences within Private Bank onboarding and client investment platforms. In my first year, I led design for digitizing the experience for sending and receiving documents.  Now, I co-lead design for the ConnectWealth Unified Managed Accounts platform, integrating Wealth Planning, Proposal, Advisory Enrollment, Client Onboarding, Suitability, and Fees to create a seamless end-to-end experience for Advisors and clients.

 

Previously, I was at Bank of America Merrill Lynch, focused on delivering digital financial experiences under the wealth/investments/retirement team.  I worked on modernizing and integrating the Benefits OnLine administrator and employee experiences through their respective platforms. 

 

I love interacting with customers, pinpointing what's wrong with varying research methods, and crafting/testing solutions.  I'm experienced in user research, agile product development, human-centered design, and collaborating with diverse teams. Check out my previous projects and experiences below!

01

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Merrill Guided Investing

Merrill Guided Investing is a professionally managed online portfolio that is catered to a customer's preferences.

02

Pivotal AppsManager Integrations

AppsManager was the developer facing UI for Pivotal Application Service; it unified Pivotal's apps across the PaaS and made them accessible via an interface.

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Delphie

Delphie is a platform that connects therapists and their patients in between sessions, allowing therapists to collect active and passive data throughout the week.

04

WeLive

WeLive is a mobile application that connects the homeless to volunteers - fostering community, support, and care.

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© 2022 by Claire Liu

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